As of Jan 1 2017, many Samsung models are being recalled and will no longer be allowed to be repaired. I serviced one last week.
Check your model number located on the back top console If you own a top-loading Samsung washing machine. Samsung will provide replacement or pay out for a suitable model exchange.
In addition, if you have repaired drain pump and support rods you might also be eligible for a refund because both were directly related to mechanical failure of the recall.
Just wanted to alert top load Samsung owners to be proactive and check the model and call Samsung at 866-264-5636.
Refund Replace Repair
Samsung toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.